Store Policies
Price Changes
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our webstore is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
Product Variance
There may be minor differences in stated sizes, thickness, shape, color, etc of like items because they are made from natural components and/or are handcrafted.
Unacceptable Personalization
GP Awards reserves the right to refuse an order which includes profanity or material we consider to be offensive.
Copyright Authorization
When GP Awards creates an order to our customer's specifications, our customer agrees to assume any and all liability resulting from action or demands brought against us for patent or copyright infringements.
Publish Photos of Completed Products
GP Awards reserves the rights to use any products in our advertising and displays unless otherwise specified in writing at the time of order. Information in the website is the property of GP Awards, our vendors, other unnamed parties, and may not be reproduced without written permission.
Returns
Non-embellished items, those without custom decoration, personalization, or engraving may be returned within 15 days, less shipping charges. A 25% restocking fee may apply. Product must be in new condition with all original packaging material intact. If you would like to return an item you must contact us for a return merchandise authorization(RMA) number which is to be clearly marked on the outside of the package.
Errors
We hope you understand mistakes, thought rare, can occur. If we are at fault, correcting the issue is our priority. However, GP Awards will not be held responsible for damages arising from the use of our product in excess of actual replacement cost of the product.
Credit Cards
In the unlikely event of an error occurred with the credit card transaction, you must first contact us to easily remedy the situation before disputing the transaction with your credit card carrier. If the transaction is disputed before contacting GP Awards, there will be a $35 late payment charge imposed. In addition, finance charges at the rate of 1.5% per month will be levied on the disputed credit card transaction until payment is received in full.
Open Account Terms
Terms are Net 30 days. A 2% monthly finance charge is added to accounts over 30 days. After 60 days additional orders will not be accepted. After 90 days your account may be turned over to a collection agency. Please honor our good faith and trust by keeping your account current. Payment must be in US funds.